Consultation is a complex process required for many projects. Traditionally, a large number of those who engage are directly negatively affected by the proposals. Those who are more distant from the project or agree with it, will likely be passive or disengaged: the ‘silent majority’.
Beca is using conversational artificial intelligence to engage with this ‘silent majority’ and help build trusted relationships with the public. The conversations with individuals are aimed to be engaging and discuss issues that are important to the specific individual.