Consultation is a complex process required for many projects. Traditionally, it is people who are directly negatively affected by the proposals that dominate feedback. Those who are less affected by the project or agree with it, will likely be passive or disengaged: the ‘silent majority’.
Beca is using conversational artificial intelligence to engage with this ‘silent majority’ and help build trusted ongoing relationships. The conversational agent is designed to be engaging and discuss issues that are important to the individuals giving feedback. It asks open questions in a genuine conversation, rather than using a fill-in-the-box survey format.
Beca AI also processes the transcripts, producing visualisations and analytics, saving the need for many hours in reading and classifying conversations.